SHIPPING POLICIES
We are committed to delivering your order accurately, in good condition, and always on time.
Based on the nature of the products that we have designed a multi tiered shipping policy that is designed exclusively in your best interests.
Thenidaan.com intends to be 100% transparent at all times and thereby provides you with a detailed description of all its policies. We’d love to take you through our shipping policy and want you to know that we adhere to the constraints mentioned in the policy and ensure that all the product shipments take place in accordance to the policy norms.
Where Do We Ship Our Products?
No matter what category does the product belong to, we ship them all across the world. We are dedicated to delivering the products to you keeping in mind the promised delivery time. We make sure that the products reach you in perfect condition without any delay, so that you do not feel reluctant while availing our services in near future.
What Are the Shipping Charges?
For all the products that need to be shipped within India, the shipping cost is zero, with minimum limit depends on the area need to shipped. However, orders that need to be shipped outside India require additional shipping cost. The cost will be determined based upon the weight of the product and the delivery location.
We assure that the shipping fees charged are in complete reference to the standardized courier companies. Both the international and the domestic orders are processed, shipped and delivered via the best courier companies available, to ensure that the buyers experience precise delivery without any damage and in specified time.
What Is the Estimated Delivery Time?
We ensure that all our orders are processed and shipped within 7-10 working days or in accordance to the date specified while confirming the order. However, for some orders it require 15-20 working days for shipping. To ease out the process further, we provide our customers with a tracking number that could be tracked over the official site of the courier company. The tracking number is usually available within 2 days from shipping. The shipping duration varies in below cases.
- In case the product requires stitching, or any specific design an additional time of 5 days is required for delivering the product.
- For orders of purchasing multiple items that require to be shipped at different addresses, we would appreciate if the orders are placed separately. Multiple items required at a single destination can be placed as a single order. The delivery time will vary as per the availability of the last ordered product.
- The shipping of the order may delay in case there is delay from the manufacturer side.
- In case of cancellation of the order, refund will be provided within 50 to 60 days – that’s a promise. We have you covered if the case genuine.
For any further queries, we would suggest you to contact our happy-to-help customer support cell. Our highly talented and co-operative cell is dedicated to resolve the problems of customers at the earliest.
* In case, the order demands additional customs or duties to be paid then it would be payable separately by the customer to the courier company at the delivery time. The duties and taxes are not a part of the customer's payment made to the company.
*Shipping Charges
Thenidaan.com charges Rs. 50 as a convenience charge for all orders below Rs. 500. This helps us service our customers better.
To access this website, you unconditionally accept and agree without any limitation or qualification to the terms and conditions of this policy and all other terms and conditions of this website. If you do not agree with the same, you are requested not to proceed further to access/ use this website.
DEFINITIONS
1. “Use" Or "Using" Includes Accessing, Viewing, Browsing, Copying,Availing Services Or Other Benefit From Use Or Using This Website;
2. "User", "You", "Your" Means Any Person Who Uses This Website In Any Manner.
3. "Customer" Mean You Who Has/Have Obtained/Availed The Services Of Website And Should Have Attained The Age Of 18 Years.
4. “Services” Means All The Services As Provided In Terms And Conditions From Time To Time.
5. "WEBSITE" Means www.thenidaan.com
6. “Company”, Having Its Corporate Office At B-79,First Floor, shyam park extension, Shahibabad,Ghaziabad (U.P.) 201005
PERSONAL INFORMATION
If you wish to avail any one or more of the services offered by us, you are requested to place an order at our above website. While making order, you need to share certain personal information and user content etc. including but not limited to your name, gender, parents name, contact number, e-mail address, mailing address, date of birth, place of birth, birth star/Nakshatra and Gotra, etc. The Personal Information to be collected from time to time to be used only to deliver you the desired and appropriate Service(s) and to allows us to process your order and to provide you the best and efficient Services and also to notify you regarding your order status.If user content and other information including personal information supplied by you is found to be incorrect, incomplete, or inaccurate then we shall not be responsible for failure in achieving the desired results/services and in such circumstances we shall not be held liable for such failure and refund of money in any circumstances. We have tied-up with external payment gateways and you are requested to enter credit /debit card number, CVV number or any other information, directly on the payment gateway website, hence we are not privy to such sensitive information. If you intend to use the Services, it is solely at your own volition, risk and after reading and confirming it to this Privacy Policy.
USE OF PERSONAL INFORMATION
We use the Information/user content, which we received from you to provide you the Services efficiently and to enhance your overall experience. We also use the Information/user content supplied by you to personalize your experience by providing our recommendations about the temples, deities, and pujas etc. that might be of interest to you. We also monitor Website usage in order to help us to develop the design and layout of this Website. You authorize us to share your Personal Information with our service providers and our business partners. We may also use the Information which we collect from you, to occasionally notify you about important functionality changes to the Website, new services, upcoming events, updates and special offers which we think you’ll find valuable. If you do not want to receive any mails from us, please email to www.thenidaan.com with the subject line “Please Unsubscribe Me”, make sure to do this for each account or e-mail address you have provided us for availing services. We assure you that your Personal Information will not be sold, traded or rented to others. You authorize us to disclose your Personal Information in order to assist the Government Authority or in adherence to the Court or to protect the interest of the Company and/or any particular user(s) if the same is called by any such authority.
PROTECTION OF INFORMATION AND STORAGE
We offer the use of a secure server, whenever you place order(s) or access your account information on www.thenidaan.com. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is guarded and protected against any unauthorized access. In order to secure data we take back-up of systems periodically. We maintain strict controls at the time of accessing servers, database, archives and other data storing devices and medium. Only authorized personnel of the Company are allowed to access servers, database, archives and data storing devices and medium. We hereby inform you that although we provide appropriate firewalls and protections, our systems are not hack proof. Data pilferage may take place on account of unauthorized hacking, virus attacks, technical issues and Company takes no liabilities or responsibilities for it.
CHANGES TO PRIVACY POLICY
We have and shall continue to have the right to modify, change or update this Privacy policy at any time in near future, by sufficiently highlighting on the Website about such change. Such changes shall be deemed to become operative and effective, immediately from the time they would be posted on the Website. You are advised to keep a regular check and stay updated on the Policy updates of the Website.
COOKIES
“Cookies” are pieces of information that are stored by your browser on your computer’s hard drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features of our Website. We may place Cookies in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable the Website to relate your usage of the Website to information that you have specifically and knowingly provided to the Website. The Cookies enable us to remember your choices and some data field contents which you would be required to fill-in. This may reduce your time to fill in information which is routine. Such information will also remain in our database.
DISCLAIMER
Although we strive towards providing you efficient services, we do not guarantee the accuracy of services and virtual pooja posted on this website. We are not an authorized agent of any temple & perform these services through a network of representatives spread across India. We are not a temple/religious movement & get no funding from any such entities, nor are we promoting any particular spiritual stream/cult. The services offered through our Website do not involve any kind of animal sacrifice. We do not provide/claim any miracles.
LINKS TO THIRD PARTY SITES
We may provide links of other websites on our Website, without confirming of their accuracy, completeness, usefulness, validity of content, warranty, merchantability, endorsement, suitability, any assurance of quality, authenticity, and appropriateness, etc. You would be viewing such websites at your own risk and responsibility, liability, obligations, etc. This Privacy Policy does not apply when you access to such sites, links. These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to User. Company does not have access to or control over cookies or other features that such third party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Please contact them directly for more information about their privacy practices.
AGREEMENT
This Privacy Policy along with the Terms and Conditions given for Use of this website and cancellation and refund policy, contains the entire understanding and amounts to an agreement between You and us. It shall supersede all or any prior understandings relating to this Website. This Policy cannot be changed or terminated orally by you. If any provision or part thereof, of this Privacy Policy, is held to be illegal/invalid or unenforceable, it would not affect validity of other provisions of Privacy Policy and the Privacy Policy will be deemed to be amended to that effect. This Privacy Policy should be at all times read along with the other Terms and Conditions of Use of this Website.
CONTACTING US
For any questions relating to updating or changing your account information or, for your valuable feedback regarding this Privacy Policy please send e-mail to vivek.gupta@thenidaan.com
DEFINITIONS
1. “Use" Or "Using" Includes Accessing, Viewing, Browsing, Copying,Availing Services Or Other Benefit From Use Or Using This Website;
2. "User", "You", "Your" Means Any Person Who Uses This Website In Any Manner.
3. "Customer" Mean You Who Has/Have Obtained/Availed The Services Of Website And Should Have Attained The Age Of 18 Years.
4. “Services” Means All The Services As Provided In Terms And Conditions From Time To Time.
5. "WEBSITE" Means www.thenidaan.com
6. “Company”, Having Its Corporate Office At B-79,First Floor, shyam park extension, Shahibabad,Ghaziabad (U.P.) 201005
Note :- No Return/Refund will be Possible once ordered Placed of any Products/Services. Return will be Possible on only damaged products.
We have easy return policy so that you can buy our products at ease and without stress. Notify us of any problems, damages or defects within 2 days from the date of delivery, and we will try to resolve your refund request. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product. The return shipping to seller for the product will be borne by the seller if the seller is at fault. See more details about our returns and refund policies.
POLICY
1. In case, your wish gets not fulfilled within the period as provided in the order/ invoice raised by us after performing the required Puja/ Ceremony for the same, you will have to bring it in our notice in writing. On receipt of the same, we will get it verified from our own sources and tried to resolve the same immediately or in any case within 30 days period. If still the wish remain unfulfilled, in such situation, we may cancel your order in full or part as the case may be and inform you accordingly. On receipt of written confirmation from your side of such cancellation of the order and request for refund of the amount, if any, we shall refund only the amount as mentioned by the company in your respective registration form within a period of one month from the confirmation of such cancellation.
2. Subject to the above, in case the order placed by you is cancelled by us for any reason whatsoever, we will inform you of such cancellation within 07 working days of such cancellation and in that situation, you will be entitled for refund of 100% of the amount paid by you to us within one month from the date of such cancellation.
3. In case the order is cancelled by you for any reason whatsoever, you have to inform us in writing and seek refund of the amount. On receipt of such written request from your side, we shall refund the money to you in following manner:
a) 90% (ninety percent) of the amount received, if such cancellation is requested before the starting of process to perform such order/Services.
b) 40% (forty percent) of the amount received, if such cancellation is requested during or after the starting of the process to perform such order/ services by us but before its completion.
c) 0% (zero percent) of the amount received, if such cancellation is requested upon/after completion of such order/ services.
4. In order to claim cancellation of order and refund of the amount, if any, you will be required to submit a written request for such cancellation of order and refund of the amount on all or any of the above situations, as the case may be alongwith original payment receipt, a copy of your Voter Identification Card, PAN card or any other identity proof issued by a Govt. agency, bank details for refund of the amount through RTGS, documents proving that wish remain unfulfilled etc. After verifying we will refund the amount, if found refundable, within one month from the date of confirmation of such refund to you from us.
5. No refund shall be done, in case the contents provided by you for refund found to be incomplete/ incorrect/ mismatch from our records.
6. Except the refund of the amount, if any due or payable to you on occurrence of any of the situations mentioned above, you will not be entitled to claim any other amount including but not limiting to any cost, charges, interest, damages or claim of any nature whatsoever.